1. General Information

Mokhmal Website: This policy applies to the Mokhmal website (mokhmal-eg.com) and all products and services offered by Mokhmal.
Governing Law: Any dispute arising from this website is subject to the laws of Egypt.
2. Privacy Policy

2.1 Information Collection

We collect information from users when they visit our website, place orders, subscribe to our newsletter, or interact with our services. This information may include:

Name
Email address
Shipping and billing addresses
Phone number (optional)
Payment details (we do not store credit card information)

2.2 Information Use

We use your information to:
Process and fulfill your orders
Provide customer service
Send you marketing communications (with your consent)
Improve our website and services
Analyze user behavior
2.3 Data Sharing

We may share your information with third-party service providers who assist us with our business operations, such as:

Payment processors   
Shipping carriers
Marketing agencies
Analytics providers
These third parties are contractually obligated to keep your information confidential and use it only for the purposes we disclose.   

2.4 Data Security

We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no internet transmission is completely secure.   

2.5 Your Rights

You have the right to:

Access your personal information
Rectify any inaccuracies
Request deletion of your information
Restrict processing of your information
Object to the processing of your information
Receive your data in a portable format
2.6 Cookies

We use cookies to enhance your browsing experience and collect information about your usage. You can manage your cookie preferences through your browser settings.   

2.7 Contact Us

For any questions about our Privacy Policy, please contact us at [info@mokhmal-eg.com ]

3. Refund & Cancellation Policy

3.1 Order Cancellation

You may cancel your order within [ 24 hours] of placing it by contacting our Customer Service at 01142684466.

3.2 Returns & Exchanges

Items may be returned for a refund or exchange within [14 days] of purchase if they are in original condition, unworn, undamaged, and with all original tags and packaging.
Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect item, defective product).
We will provide a prepaid shipping label for returns due to our error.
Refunds will be processed to only through Bank accounts or Vodafone Cash or Insta Pay within [ 5 business days] of receiving the returned item.
To exchange for a different item, please place a new order on our website.

3.3 Faulty or Defective Products

If you receive a faulty or defective product, please contact our Customer Service immediately. We will provide a prepaid shipping label for the return and send you a replacement as soon  as possible.

3.4 Wrong Items

If you receive the wrong item, please contact our Customer Service immediately. We will correct the error at no additional cost to you.

4. Order Receiving Policy

For any questions regarding your order, please contact Customer Service at 01142684466 from 10:00 AM to 6:00 PM.
You can request a return label by contacting Customer Service via WhatsApp at 01142684466.
To change your delivery address, please contact Customer Service via WhatsApp at 01142684466 (as soon as possible after placing your order).